For artists + teams
Your access. Your rules.
The best fan moment of the tour should not be the one your team improvises in a hallway twenty minutes before doors. The artist decides the shape of the moment. Everything downstream follows that decision.
No public inventory right now. If you want to shape how the first drops work, this is the moment to talk.
01 / Yours
What you control.
Design the fan moment around your show. Set the format, capacity, timing, inclusions, and guest expectations. GIG & GREET is built to handle the structure around discovery, checkout, communication, passes, and check-in.
Format
Meet and greet, soundcheck, a full-access bundle, or a shape only your show could take.
Capacity
How many guests, in what groupings, in what order. A real limit, not a target.
Timing
Arrival windows, when check-in opens, when the moment starts, and how long it runs.
Inclusions and exclusions
What is in the package, what is not, and how it reads to a fan before they buy.
Concert admission
Included, required separately, or not required. One explicit state on every listing.
Guest expectations
Identification, age rules, guardian rules, photo and autograph policy, gifts, bags, recording, conduct.
Artist contact boundaries
What the moment is, what it is not, and where it happens.
Merchandise
Whether an item is part of the package and how it is fulfilled.
Check-in expectations
Where guests check in, how they are verified, and who closes the list.
Accessibility handling
Who coordinates accommodations for this experience and how far ahead.
Communication tone
What guests are told, when, and in whose voice.
02 / Ours
What the platform carries.
The unglamorous half. The part that decides whether a guest arrives excited or arrives already arguing. No drop is live yet. Checkout, passes, guest messages, and check-in are described here as the workflow every live drop will follow, and each switches on only once it has been tested for a real listing.
Discovery
A listing built to make the experience make sense in ten seconds, without a wall of terms.
Listing clarity
The eleven questions every listing answers, in the same order every time.
Checkout
Hosted, secure payment with the ticket relationship and exclusions restated before anyone pays.
Pass records
One named pass per guest that stays the current source of truth.
Guest communication
Transactional messages when something changes, separated from any marketing.
Updated instructions
Timing and location changes are designed to reach the pass with a timestamp.
Check-in support
Verification against the guest record, a manual exception path, and a record of who came.
The record
Named attendance and order records that stay with the experience.
- Define
- Cap
- Time
- List
- Communicate
- Check in
- Complete
Why it is worth the setup
A professional fan moment that still feels like your show.
- Control the experience
- Control capacity
- Control timing
- State the package clearly
- Reduce guest confusion
- Keep one current source of truth
- Organize check-in
- Keep named attendance records
- Reduce screenshot disputes
- Reduce scattered day-of communication
- Give fans a professional experience that still feels like your show
What it does not replace
The people who still run the day.
GIG & GREET carries the structure around the moment. These stay exactly where they are.
- Artist security
- Venue security
- Tour management
- Production management
- Venue accessibility staff
- Ticketing for the main concert unless integrated
- Artist management
- Booking agency
- Local promoter
- Legal counsel
Authorization
Only the artist's people list the artist.
Nobody lists access to another person here. Authority is confirmed through the company's own process before a listing is drafted, and an internal approval record is kept. A venue or promoter cannot sell artist access without the artist's authorization.
Authorized roles
- Artist
- Manager
- Tour manager
- Authorized booking representative
- Label representative where authorized
- Promoter where artist authorization exists
- Other documented team member
Before publication
Nothing partial goes live.
A listing is published only when every item below is confirmed by the artist and the authorized team.
- Artist
- Authorized team
- Event
- Date
- Venue
- Package
- Capacity
- Price
- Inclusions
- Exclusions
- Concert-ticket requirement
- Timing
- Accessibility contact
- Guest rules
- Refund policy
- Check-in method
- Commercial approval
- Artwork
03 / The listing
Everything a fan needs to know.
A listing is a promise written down. This is the shape every drop takes, with your details in it. No discovery at the door.
What this is
The experience type, the artist, the show, and the date.
What you get
Every approved inclusion, itemized.
What you do not get
Every material exclusion, itemized.
When to arrive
The arrival window, when check-in opens, and the late-arrival rule.
Where to check in
The approved public location before the show, with the exact point on the pass on show day.
Who can attend
The age rule and any guardian requirement.
What you need
Identification, the pass name, and anything else required at the door.
Whether a concert ticket is included
One explicit state, shown on the card, beside the price, before checkout, on the pass, and in the reminder.
Who to contact
The day-of contact and the accessibility contact.
What happens if the day changes
How timing and location updates will reach the pass.
What happens if the experience changes or is canceled
The refund, postponement, and cancellation handling for that experience.
Artist questions
Asked by managers, answered plainly.
01Who controls the package?
The artist or the authorized team. Format, capacity, timing, inclusions, exclusions, guest rules, photo and autograph policy, merchandise, concert-ticket inclusion, age rules, and check-in expectations are all yours to set.
02Who controls capacity?
You do. Capacity is a real limit in the design. Nothing will sell past it, and nothing is held merely because someone opened checkout.
03Who approves the listing?
The artist and the authorized team. A listing is not published until the artist, the show, the package, the price, the inclusions, the exclusions, the ticket relationship, the timing, the accessibility contact, the guest rules, the refund handling, the check-in method, and the artwork are all confirmed.
04Can admission be separate?
Yes. Each listing carries one explicit ticket state. Many experiences require a concert ticket bought separately, and the listing says so everywhere it matters.
05How does check-in work?
Check-in is designed to run against the named guest record, at the point you set, by the method you set, with a manual path for exceptions. Staff will see what entry needs and nothing more.
06Who communicates updates?
You decide the tone and who approves changes. GIG & GREET is built to deliver the current instruction to the pass and send the transactional message. Guests will never be added to marketing by buying a pass.
For artists, managers, and tour teams
Build the moment on your terms.
Tell us the show, the room, and the moment you want fans to walk away with. The brief takes about fifteen minutes and starts the conversation. Nothing is published without your approval.